At Conferte, we're committed to protecting your privacy and handling your data responsibly. This policy explains how we collect, use, and safeguard your information.
Last Updated: November 6, 2025
When you create a Conferte account, we collect your name, email address, business information, and password. This information is necessary to provide you with our services and manage your account.
To provide our social media management services, we access and store data from your connected social media accounts (Facebook, Instagram, Twitter/X, LinkedIn, YouTube) including posts, comments, messages, engagement metrics, and follower information. We only access the data necessary to provide our services and as authorized by you through each platform's OAuth process.
For Professional and Enterprise plans, you may upload business documents (PDF, DOCX, TXT, HTML), website URLs, FAQs, product information, and company knowledge to train our AI. This information is used exclusively to personalize AI responses for your brand and is never shared with other users.
We automatically collect information about how you use our platform, including features accessed, posts scheduled, messages sent, analytics viewed, team member activities, and performance metrics. This helps us improve our services and provide better insights.
We collect IP addresses, browser type and version, device information, operating system, time zone settings, and cookie data to ensure platform security and optimize performance.
We use your information to provide core services including scheduling and publishing posts, managing social media engagements, providing AI-powered content suggestions, analyzing performance metrics, and facilitating team collaboration.
Your business knowledge base and interaction data train our AI models to provide brand-specific responses, content recommendations, and engagement automation. AI models are isolated per account and never learn from other users' data.
We process your social media data to generate performance analytics, competitor benchmarking, sentiment analysis, predictive insights, and custom reports as part of our service offerings.
Aggregated and anonymized usage data helps us improve features, identify bugs, optimize performance, develop new capabilities, and enhance user experience.
We use your contact information to send service updates, security alerts, feature announcements, billing notifications, and respond to support requests. You can control marketing communication preferences in your account settings.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Social media access tokens are stored in encrypted vaults with additional security layers.
We implement role-based access controls, multi-factor authentication, regular access audits, and principle of least privilege to ensure only authorized personnel can access your data.
Our platform runs on enterprise-grade cloud infrastructure with regular security updates, automated vulnerability scanning, DDoS protection, and 24/7 monitoring.
Enterprise customers benefit from SOC 2 Type II compliance, GDPR compliance, HIPAA-ready infrastructure (with BAA), and regular third-party security audits.
We interact with Facebook, Instagram, Twitter/X, LinkedIn, and YouTube APIs to provide our services. Each platform has its own privacy policy and data practices.
We work with trusted third-party providers for cloud hosting, payment processing, email delivery, customer support tools, and analytics services. All providers are contractually bound to protect your data.
If you add team members to your account, they will have access to account data based on their assigned role (Admin, Manager, or Contributor). You control team member permissions.
We may disclose information if required by law, to protect rights and safety, prevent fraud, or comply with legal processes. We will notify you unless legally prohibited.
We never sell your personal data, share your business knowledge base with other users, use your content to train public AI models, or display targeted advertising based on your data.
You can access, download, and export all your data at any time through your account dashboard. Enterprise customers have additional data export tools.
You can update your account information, delete specific data, or request complete account deletion. Data deletion requests are processed within 30 days, subject to legal retention requirements.
You can view, edit, or delete your business knowledge base at any time. You can also disable AI features if you prefer manual management.
You can opt out of marketing emails while still receiving essential service communications. Manage preferences in your account settings.
You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.
We retain your data while your account is active. After account deletion, data is removed within 30 days except where required by law. Enterprise customers can configure custom retention policies.
Conferte operates globally and may transfer data to countries outside your residence. We ensure adequate protection through standard contractual clauses and compliance frameworks.
For European users, we comply with GDPR requirements including lawful basis for processing, data minimization, purpose limitation, and your rights as a data subject.
Enterprise customers can request data residency in specific regions to meet local compliance requirements.
Required for authentication, security, and core platform functionality. These cannot be disabled.
Help us understand platform usage and improve features. You can opt out through cookie preferences.
Remember your settings and preferences for a personalized experience.
We may use analytics services that use cookies and similar technologies. These are subject to their own privacy policies.
Conferte is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.